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Frequently Asked Questions


Q: My ballwinder, swift, loom, etc. is not working correctly. Can you help me? 

A: Absolutely! Please revisit the instructions for your product here first to make sure everything is set up correctly. If you still need a hand, email us (preferably with photos and video of the problem) to customercare.fiberartistsupply@gmail.com


Q: Do you carry spare parts for my tool? 

A: Yes, we try to list all spare parts available on our website by category or here. If you do not see the part you need, please email us at customercare.fiberartistsupply@gmail.com


Q: Do you have videos of your products in action? 

A: Yes! You can visit our YouTube channel here. Don't see the video you want? Let us know and we'll try to make it!


Q: Can I call you on the phone? 

A: You can try! (513) 813-0504. If we're in the workshop and it's not too noisy, we'll pickup. Feel free to leave a message or follow-up email at customercare.fiberartistsupply@gmail.com