Frequently Asked Questions
My ball winder, swift, loom, or other tool is not working correctly. Can you help?
Yes. Please contact us at customercare.fiberartistsupply@gmail.com or complete the contact form here, and a member of our team will be happy to assist you. Including photos or videos of the issue will help us troubleshoot more efficiently.
Do you carry replacement parts for your tools?
Yes. Most replacement parts are available on our website and can be found here. If you do not see the part you need, please email us at customercare.fiberartistsupply@gmail.com and we’ll be glad to help.
Do you offer wholesale or bulk discounts?
Yes, we offer bulk quantity discounts on many of our products. Bulk pricing details can be found on each product page under the “Buy in Bulk and Save” tab.
Do you ship internationally?
At this time, we ship within the United States and Canada only. Additional details are available on our Shipping & Returns page.
Do you offer instructional videos for your products?
Yes. Instructional videos for many of our products are available on our YouTube channel. You can also find written instructions for most of our products on our Resources page.
What is the best way to contact you with questions about your products?
The best way to reach us is by email at customercare.fiberartistsupply@gmail.com or by submitting our contact form. You may also call our shop at (513) 813-0504. Our business hours are Monday–Friday, 9:00 a.m.–5:00 p.m. (EST). If we are unavailable, please leave a message and we will return your call as soon as possible.